Our Service to You

FLOW (Field Logistics Office Workforce) we offer a wide range of administrative support services, meticulously designed to enhance efficiency, productivity, and quality within your organization. Our expert team ensures that every aspect of your administrative needs is handled with precision and professionalism. It is a premier offering designed to minimize paperwork burdens and optimize the workflow and to increase productivity with a focus on:

Quality

Everything we do centers on providing services of the highest level of quality. We won’t stop until you’re 100% satisfied – that’s a guarantee.

File & Document Management
Email Management & Answering Emails
Creates & Records Expense Reports
Administrative Support & Addressing Administrative Queries

Efficiency

We pride ourselves on our efficient procedures and solutions, but we continually strive for improvement in order to deliver results more effectively.

Calendar Management & Schedule Meetings
Answering Phone Calls & Emails
Data Entry & File Management
Bookkeeping & Invoicing
Travel Arrangements & Permit Assistance
Dispatch & Licensing

Productivity

Provide top-notch customer service and address administrative queries from employees to enhance productivity.

Customer Service & Addressing Administrative Queries
Social Media & Content Creation
Market Research & Conducting Research
Efficient Time Management & Administrative Tasks
Microsoft Office & Complete Word Processing Tasks
Technical Proficiency

File & Document Management

We respond to inquiries such as answering client questions about file storage options, pricing, security protocols, and system features.

We also help our clients to resolve problems they encounter while accessing or managing their files, such as password resets, file corruption, or access restrictions.

Advising clients on the best practices for organizing, storing, and retrieving their files to maximize efficiency and security is one of our service as well!

We also address client concerns and complaints regarding the file management system and resolving issues promptly and professionally.

Email Management and Answering Emails

We write emails that are easy to understand and avoid from technical jargon. We also ensure you that it is free from grammatical errors and typos.

Creates and Records Expense Reports

We gather receipts and documentation by collecting all necessary receipts, invoices, and supporting documents for each expense.

We also complete expense report forms by filling out the required information on the expense report form, including date, vendor, amount, and purpose of the expense.

In addition, we submit the completed expense report to the appropriate department for approval and processing.

Administrative Support & Addressing Administrative Queries

We communicate in a very courteous, respectful and helpful manner.

We also provide information in a way that is easy for our clients to understand and addressing customer concerns and complaints promptly and effectively.

Calendar Management & Schedule Meetings

Here in Field Logistics Office Workforce, we schedule appointments for our clients, often using specialized software or online platforms.

We promise to accommodate with you to determine your availability, confirm appointment details and manage our clients requests

Answering Phone Calls and Emails

We are trained to handle customer complaints and issues effectively, using active listening skills and problem-solving techniques to find solutions.

We aim to resolve complaints quickly and efficiently ensuring customer satisfaction.

In addition, we are responsible for responding to emails promptly and professionally, typically within the set time frame. We aim to provide clear, concise and helpful responses to customer inquiries.

Data Entry & File Management

We organize and maintain files. We manage clients files, ensuring that documents are organized, labeled, and easily accessible. This may involve creating new files, updating existing files, and retrieving files as needed.

Bookkeeping and Invoicing

We aim to be fair in the pricing and accurately represent the value of goods or services provided.

In addition, we reflect the true cost and value of products and services, ensuring fairness in transactions.

Travel Arrangements & Permit Assistance

We promote sustainable travel practices and recommend eco-friendly accommodations, transportation options, and activities that minimize environmental impact.

We also provide travelers with information about responsible travel practices, such as minimizing waste, respecting local customs, and supporting sustainable businesses.

Dispatch and Licensing

We are responsible for scheduling and dispatching technicians, drivers, or other service providers. We receive requests for service, determine the appropriate personnel based on availability and expertise, and communicate schedules and assignments.

We promise to assist our clients with completing license applications, gathering necessary documentation, and ensuring compliance with relevant regulations.

Customer Service & Addressing Administrative Queries

We assure you that we gather relevant information from customers, ensuring accuracy and completeness.

Social Media and Content Creation

We use our creativity to design eye-catching visuals for social media posts, promoting products, services, or company initiatives.

Market Research and Conducting Research

We leverage our understanding of customer language and concerns to contribute to the design and analysis of market research surveys.

We also monitor social media platforms for mentions of the company and its products, identifying customer feedback, complaints, and suggestions.

Efficient Time Management & Administrative Tasks

We prioritize tasks based on urgency and importance, ensuring that critical customer issues are addressed promptly while also allocating time for proactive tasks like gathering feedback or contributing to content creation.

Microsoft Office & Complete Word Processing Tasks

We use Microsoft Word to create documents like customer support guides, FAQs, or reports summarizing client's feedback.

Technical Proficiency

We promise to discuss a clear and understandable way using simple language, providing visual aids, or offering step-by-step instructions.

Field Logistics Office Workforce